Sysmex Supports Laboratory Testing
Sysmex in the Lab
Sysmex contributes to healthy lives through its activities in the field of testing.
What is a laboratory like?
A clinical laboratory (“laboratory”) at a hospital is where blood tests, urinalysis, and other tests are conducted to support the diagnosis and treatment of diseases. At a laboratory, medical laboratory professionals (“laboratory professionals”) perform a wide range of tests. When laboratory professionals promptly deliver accurate test results and clinically useful diagnostic information to physicians, physicians are better equipped to make accurate diagnoses.
- 1.Samples are taken for hospital
tests or medical checkups (blood,
urine and other samples).
- 2.Laboratories use instruments and reagents
to perform tests
- 3.The results help decide
diagnoses and treatment methods.
How are testing laboratories and Sysmex related?
Sysmex provides blood and urine testing instruments and diagnostic reagents used in laboratories. As an end-to-end solution provider, we cover the entire process from R&D and production through to sales and customer care. In addition to delivering products, we also work to enhance the testing environment and improve the quality of test results.
- Initiatives to improve the testing environment
- Improve testing instruments and workflows to reduce turnaround time
- Provide testing instruments and diagnostic reagents suited to various facilities, such as hospitals and commercial labs
- Propose testing instrument layouts that allow laboratory technologists to work confidently and comfortably
- Customer care system for uninterrupted testing
- Initiatives to improve the quality of test results
- Standardize test results globally
- Provide the latest academic insights and other relevant information, and explain how to interpret test data
Research & Development
They learn how the products in this lab are developed.
Where are products developed?
Diagnostic reagents are substances used with blood and urine samples collected from the body to perform measurements with in vitro diagnostic instruments. In blood testing, for example, diagnostic reagents react with blood inside the instrument to dilute it, or to lyse or stain blood cells, enabling accurate measurement of the sample.
| Function | |
|---|---|
| Diluent (for dilution) | A diagnostic reagent that dilutes blood to the optimal concentration for testing while preserving the shape of blood cells. |
| Lysing reagent (for lysing) | A diagnostic reagent that lyses unwanted blood cells while preserving the target blood components needed for testing. e.g.) For white blood cell measurement, unwanted components such as red blood cells and platelets are lysed. |
| Stain (for staining) | A diagnostic reagent that stains nucleic acid components* in blood. Directing a laser beam at the stained cells enables differentiation of blood cell types based on the resulting data. |
- *Nucleic acid components: DNA and RNA.
What are Sysmex’s unique
strengths in product development?
Quality Assurance
Procurement/
Logistics
Customer Care
Cutomer Care
at Sysmex
Sysmex’s commitment to ensuring accurate test results does not end when our products are delivered to customers.
What we mean by “supporting testing”
Testing plays a crucial role in diagnosing diseases and determining treatment plans. To enable the prompt delivery of medical services, accurate test results must be communicated to the physician without delay. This requires proper instrument maintenance and the prompt resolution of any issues to ensure uninterrupted testing.
Sysmex connects our systems with customers’ testing instruments via a dedicated network to monitor instrument conditions to enable us to detect potential issues quickly and provide preventive repair and inspection services. Our Customer Support Center also handles general inquiries, provides remote support, and dispatches specialists promptly and reliably. This helps prevent unexpected failures. By combining instrument maintenance and remote support, we help laboratories streamline and stabilize their operations, creating an environment where customers can use our products with confidence.
What does Sysmex do to improve the quality of customer care?
To ensure that customers across all regions can use our products with confidence, we maintain a global network of directly operated sites and dealers that provide customer care. Our systems ensure that customer care specialists can acquire the relevant knowledge and skills, and we record all customer support cases on a globally shared platform. These measures allow us to provide better solutions more promptly and inform the development and improvement of our products. Helping customers better understand our products is also essential to delivering more accurate test results. Sysmex offers training programs in various formats, including group sessions and e-learning. These programs cover the correct use of our products, the interpretation of test data, and more.
