Stakeholder Engagement

Communication with Stakeholders

Through proactive dialogue with stakeholders, we strive to forge better relations. In addition, by incorporating their expectations and requirements into our business activities we will enhance the effectiveness of our strategy and strive to realize a sustainable society.

Major Stakeholders

Major Stakeholders
StakeholderSociety’s Requirement Related to BusinessRelated Articles
Customers

We engage in ongoing communication through sales and customer care activities, with the aim of instilling confidence in our customers and providing added value that exceeds their expectations. As a result, we earn high marks in customer satisfaction surveys.

  • Established a 24/7 customer support center (separate contract required)
  • Conducted customer satisfaction surveys
  • Gathered feedback through VOC (Voice of the Customer), utilized in product development and quality improvements
  • Convened user meetings to communicate accurate product knowledge
  • Held scientific seminars (hybrid online/at-venue format)
Employees

To achieve sustainable growth, it is essential that we work on recruiting, developing, and deploying human resources, promoting Diversity, Equity & Inclusion, and creating a workplace that is comfortable, appealing and conducive to work, in line with our Long-Term Corporate Strategy 2033. We have set the engagement score on our corporate culture survey, as one of our sustainability targets, and we are undertaking initiatives to achieve this target.

  • Conducted corporate culture surveys (dialogue according to the results of the engagement score)
  • Instilled the corporate philosophy of the Sysmex Group and introduced an internal award system
  • Configured a global internal reporting system
  • Held council meetings between labor and management
Business Partners

We maintain ongoing dialogues to foster an understanding among business partners of Sysmex’s business direction and policies, as well as to build trust-based relationships. For suppliers, we are strengthening communication to realize a circular society, as well as establishing supply chain management in accordance with our procurement policy.

  • Communication through open innovation and alliances with R&D partners
  • Communication based on procurement policies/presentations
  • Conducting CSR surveys of suppliers
  • Holding meetings with and visiting distributors
Shareholders

Sysmex recognizes that IR activities are important to achieving sustainable growth and medium- to long-term increases in corporate value. We strive to disclose information proactively and quickly share internally the evaluations and requests that we receive in the course of dialogues with shareholders and investors, and to reflect this information in our management and IR activities. In recent years, we have incorporated and reinforced insights received from investors on improving capital efficiency and conducting rolling reviews of our mid-term management plan, reflecting these perspectives in our initiatives.

  • Dialogues with institutional investors and analysts
    • Held business results briefings and conference calls
    • Held IR meetings: Sysmex management visited the Americas, Europe, and Tokyo to engage in dialogues related to our long-term corporate strategy, mid-term management plan, business model, R&D, shareholder returns, sustainability, and other topics.
    • Holding of IR events: Each year we hold a technology presentation, in which people in charge of R&D divisions provide explanations about R&D progress. In addition, to foster a deeper understanding of our corporate strategy, business activities and ESG-related initiatives, we conducted facility and office tours in Japan and overseas. In FY2025, we also held a Mid-Term Management Plan briefing.
    • Held small meetings with outside directors
    • Conducted ESG interviews and other dialogues regarding value creation for society, materiality, and progress on related KPIs based on the Integrated Report and other disclosures.
    • We provide English-language audio streaming and presentation scripts at each event.
  • Dialogues with individual shareholders
    • Provided information through our shareholder newsletter and website
Society

We liaise and engage in dialogue with government agencies and international organizations with a view to the development of healthcare and the realization of a sustainable society. In addition, we communicate with society at large through activities aimed at meeting the needs of communities around the world, based on our Policy on Corporate Citizenship Activities and Philanthropy.

  • Collaborated with government agencies and international organizations
    Note: Sysmex is committed to the United Nations Global Compact and its Ten Principles.
  • Participated in industry groups
  • Engaged in Group corporate citizenship programs, including the Sysmex Gives Back Campaign (such as employee blood donations, environmental activities, helping to eradicate cancer, and support for pediatric patients and orphans, etc.)
UN GLOBAL COMPACT