Ability To Deliver And Support

Sysmex owns in-house production systems for both instruments and reagents, and consistently delivers high-quality products to customers around the world.
To ensure the best possible quality of our instruments, our production system is structured around our R&D hub in Japan. We maintain a global network of manufacturing bases to reliably and promptly supply reagents that are essential for routine testing.
From a BCP perspective, we are making our supply chain even more reliable by establishing mutual supply networks for reagents across regions.

Manufacturing base for instruments

9 sites

primarily in Japan

Manufacturing base for reagents

14 sites in 10 countries

globally

Amid tightening regulations of marketing approval, quality management, and other aspects involving instruments and reagents, the healthcare sector represents a market with high entry barriers.
Sysmex provides instruments, reagents, and extensive service & support while complying with these regulations across over 190 countries and regions. We account for over 50% of the global hematology market share, and maintain contact with medical institutions across the globe. In addition to delivering products and services, we directly collect and incorporate customer feedback to develop products that meet customer needs.
We leverage alliances with major global companies to deliver high-precision, value-added testing.

To promptly provide patients with appropriate healthcare, it is essential to deliver accurate test results to physicians in a timely manner.
Since the 1990s, Sysmex has been developing remote customer care systems ahead of the competition. By continuously monitoring instrument conditions, we enable preventive maintenance that detects early signs of failures, minimizing instrument downtime. These efforts not only support the stable operation of our instruments, but also enhance customer trust, forming the foundation of Sysmex’s sustainable growth.

Training and support available anytime, from anywhere in the world

In vitro testing, which serves as the starting point for diagnosis and treatment, must be performed with accuracy. Furthermore, effectively utilizing test results for diagnoses requires improving the skills of customers who use the products. Since customers have a wide range of responsibilities, usually under time constraints, Sysmex provides them with an environment where they can learn about our products and acquire skills anytime, anywhere in the world.
We offer programs in various formats, including in-person sessions, e-learning, and online training, helping customers continuously enhance their skills.
In addition, we offer Scientific seminars on the latest medical information to many countries and regions, with the aim of enhancing the quality of global healthcare and building a robust brand presence across the globe.

High customer satisfaction

Customer care initiatives are highly regarded across all regions. In a customer satisfaction survey conducted by a US research firm, we have been ranked No. 1 in service quality in the hematology segment for 18th consecutive years, reflecting the trust we have earned from many customers.

Customer Assessment in the United States
(Overall Service Performance)

• *Source: IMV ServiceTrak^TM
• *(Rated on a 1 to 6 scale from 2007 to 2012, and 1 to 10 from 2013 and onward.)