Ensuring that Medical Services and Testing Never Stop: Technical Services Supporting Frontline Healthcare Workers
“Ensuring that medical services and testing never stop. That’s our commitment.”
In vitro diagnostics are crucial for doctors to diagnose patients and determine treatment plans. To ensure the testing is performed reliably every day, the stable operation of testing instruments is essential.
As a company that supports in vitro diagnostics, Sysmex is dedicated not only to supplying testing instruments and reagents but also to providing technical services that are always there for frontline healthcare workers.
In this video, a Sysmex employee responsible for technical services talks about the sense of mission he rediscovered through his experiences during the 2016 Kumamoto earthquakes, as well as his commitment to continue supporting frontline healthcare workers.
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In vol. 2 of this series, we interview Judy Bosko, Head of Customer Care for the Americas. She outlines Sysmex’s efforts to provide efficient, high-quality service and support while continuously striving for both business growth and customer satisfaction across this vast market.
In vol. 1 of this series, we explore the value Sysmex brings to the medical field and uncover why it is trusted by medical institutions worldwide through an interview with the Global Heads of service and support.