Privacy Policy

Personal Information

Sysmex asks for personal information in such aspects as development, manufacturing, sales, import and export of diagnostic equipment, reagents, particle analyzers and related software.
Information requested Purpose
Name, address, e-mail address, etc. Communication from Sysmex, processing of orders, regular provision of information, etc.
Hobby, occupational field of interest, statistical survey, use of Sysmex products and services Meeting your needs by improving products, services and responses
Educational background, vocational background, etc. Recruitment of new employees
Sysmex sometimes outsources the collection of such data to its contractors.
Prior to collecting information, Sysmex will declare and disclose its purpose. If you do not wish your personal information to be used for the declared or disclosed purpose, you are expected to contact liaison officers of respective services or contact the person for personal information indicated in Contact Person for Personal Information.

Sysmex makes its website available for your access via the Internet without disclosing your personal information, including your name.

1. Collection of Personal Information

Prior to collecting personal information, Sysmex will explain in as much detail as possible its purpose for collecting such information in accordance with the provisions of laws and ordinances as well as Sysmex's internal rules, whether it is provided to a third party or disclosed to an organization to which data processing is being outsourced, and explain how to make inquiries.

2. Example of Collecting Personal Information: To respond to your request with regard to Sysmex business

Sysmex uses the personal information you provide in order to respond appropriately to your requests with regard to Sysmex's business (e.g. products or services, inquiries, telephone communications, visits and the provision of particular sales materials). Under such circumstances, Sysmex sometimes provides or consigns your personal information to its affiliates (cf. Inner-group Common Use), contractors, distributors, financial institutions, carriers, post offices, administrative organizations and other parties to the extent necessary to respond to your request. Sysmex also uses personal information for its customer satisfaction analysis or market research in relation to the business transaction you requested of Sysmex.

3. Example of Collecting Personal Information: Business Activities

Sysmex sometimes uses the information you provide through business activities via telephone or during Sysmex customer visits (provision of information, proposals, delivery of products, sales promotion activities, repair or preventive maintenance activities, response to inquiries, etc.) in order to appropriately adapt Sysmex's methods of providing services or communications to meet your needs or improve Sysmex's products and services. Sysmex monitors telephone conversations in business activities, recording them if necessary, to improve service quality and avoid unnecessary disputes.

4. Example of Collecting Personal Information: Recruiting activities

Sysmex sometimes asks applicants to provide their personal information in curriculum vitae or other application formats in recruiting via websites or other media. In such cases, Sysmex uses the information applicants have submitted to determine their employment potential and respond to their inquiries. Unless otherwise requested by applicants, Sysmex keeps such information for a certain period of time to consider future employment opportunities.

5. Example of Collecting Personal Information: Membership website

You can access websites specialized for respective services when requesting for Sysmex to provide scientific support, information on a particle analyzer or equipment and other information. You are then requested by Sysmex to provide such personal information as name, address and e-mail address. In such cases, Sysmex uses this information to distribute e-mail newsletters or other information related to these websites. Please note that individual websites have their own rules or conditions.

6. Example of Collecting Personal Information: Chatting etc.

Some websites provide such services as chats, forums, BBS, news and e-mail exchanges. Please note that the information you disclose in this manner becomes available to the general public. Please also note that individual websites contain their own rules or conditions. In addition, opinions posted in such services are the opinions of individual participants and do not necessarily reflect those of Sysmex. Sysmex reserves the right to delete any posting that Sysmex has reasonable cause to believe infringes on the rights of others.

Rules on Handling Personal Information

1. Inner-group Common Use

Sysmex and its affiliates utilize personal information subject to the Privacy Policy for internal use.
There are some countries or regions where personal information is not legally or fully protected, but Sysmex orders its affiliates to process such information subject to the Privacy Policy.

Subsidiaries, Associated Foundation

The scope and purposes of common use are the same as those mentioned in "Personal Information."
Sysmex is responsible for the management of personal information. The contact person is indicated in "Contact Person for Personal Information”.

2. Confidentiality and Accuracy of Personal Information

Sysmex takes appropriate measures and steps to secure the confidentiality and accuracy of personal information in various ways, such as by encrypting the transmission of particularly important personal information.

Sysmex sometimes supplements the information provided by you to Sysmex via its websites with other legally provided information in order to maintain the accuracy of information it collects and provide better services to you.

3. Provision of Information to Third Parties

Sysmex may provide the personal information it has collected to third parties with your prior consent except in cases as specified in any one of the following items (1) to (5) set forth in Article 23 of the Personal Information Protection Act. In this case, Sysmex requests that third parties process the information in accordance with terms and conditions of respective transactions and in compliance with the Privacy Policy and supervise them accordingly.
  1. Cases in which the provision of personal information is based on laws and ordinances.
  2. Cases in which the provision of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain your prior consent.
  3. Cases in which the provision of personal information is especially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain your prior consent.
  4. Cases in which the provision of personal information is necessary for cooperating with a state institution, a local public body, or an individual or entity entrusted by such a state institution or a local public body in executing the operations prescribed by laws and in which obtaining the consent of the person might impede the execution of the operations concerned.
  5. Cases in which the provision of personal information is based on Article 23, Paragraph 2, of the Personal Information Protection Act (as shown below).
Sysmex, under Article 23, Paragraph 2, of the Personal Information Protection Act, may provide personal information collected from customers to third parties only in for the following purposes and within the scope indicated below.
If you request Sysmex to stop such provision of your personal information to third parties, please contact “Contact Person” specified in “Contact Person for Personal Information.” Sysmex will stop the provision in response to your request.
  1. (a) Recipient of Personal Information
    ・People in charge of activities at Sysmex distributors or agents
  2. (b) Purpose of Provision
    ・To contact or discuss business
    ・To respond to inquiries, to confirm the end user, the installation site, the after-sales service history of products, etc. in order to improve service to customers
    ・To inform you of exhibitions, seminars, products, services, etc.
    ・To collect quality information and provide feedback to production and development divisions
  3. (c) Items of Personal Data Provided to Third Parties
    ・Place of work, division name, work address, work number, work e-mail address
    ・Details of business discussions, requests, etc.
  4. (d) Means or Method of Provision to Third Parties
    ・Orally, in writing or as electronic data

4. Outsourcing Information Processing

Sysmex sometimes outsources the collection, use and other processing of personal information to contractors. Sysmex requires contractors to process such information in compliance with the Privacy Policy and supervise them accordingly.

5. Mergers and Acquisitions

Due to the strategic reasons or other business purposes, Sysmex sometimes sells, purchases, absorbs a certain part or whole of business or reorganizes by other means. Disclosure of personal information by Sysmex to actual or prospective buyers of the business or reception of personal information by Sysmex from sellers of the business may accompany such transactions. In these cases, Sysmex will make best efforts to appropriately protect personal information.

6. Cookies, etc.

Apart from personal information, Sysmex sometimes, in order to improve its services, collects anonymous information from website visitors that does not identify visitor. For example, Sysmex records the domains from which visitors access its websites and their behavior in using the websites. This information is collected anonymously and anonymity is maintained. This information is written recorded in “access logs.” Sysmex and its contractors analyzes the trends and features of visitors according to information contained in such access log in order to improve its services.

In collecting personal information in its websites, Sysmex may extract some information on the access from such anonymous data and combine it with information from other sources (e.g. access logs). Such information may be analyzed and used on a collective basis in order to understand general visitor trends and patterns, but will in no way be used as information related to particular individuals.
Sysmex collects personal information by using various technologies, one of which is a device called “cookies.” With cookies, data are transmitted to the visitor's browsers from websites and stored in the visitor's computers, identifying not the visitor, but the computer that the visitor is using. Some website pages use cookies to transmit such data by Sysmex or other technologies in order that the visitor can more easily and conveniently access such pages on repeat visits. Visitors may set up their own computers to make them notify them of cookies or to prevent cookies from being accepted. In using cookies for collection of information, Sysmex will make its best effort to instruct visitors in advance of the purpose of using cookies and the method of collecting of information. Visitors may disenable the cookie capability of their own browser software. If they do so, however, visitors may become either partially or entirely unable to use the services of websites. Sysmex will adjust the validity of cookies for a period of several days or a month, depending on its websites.

7. Disclosure Obliged by Law

Please understand that Sysmex is required to disclose personal information to administrative or investigative organizations, etc. pursuant to provisions of laws and ordinances. Sometimes Sysmex may be placed in a position in which it is unable to instruct you of such a request.

8. Links to other Websites

Websites may contain links to other websites. As such websites are out of Sysmex's control, Sysmex is in no way liable to visitors for the protection of their personal information on or the contents of such other websites.


1. Amendment of the Privacy Policy

The Privacy Policy was revised on October 21, 2005. If the Privacy Policy is significantly changed, Sysmex will publish the amended version on its websites.

2. Contact Person for Personal Information

Anyone who has questions or complaints is requested to contact the following Contact Person:
Department in charge General Affairs Div.
Contact Person: Sysmex Corporation
Address 1-5-1,Wakinohama-kaigandori, Chuo-ku,Kobe,Hyogo 651-0073,Japan
Telephone (81)78-265-0500
FAX (81)78-265-0524
If you have any questions about the method of handling personal information, ask Sysmex to disclose personal information it has been provided or to amend errors in the information registered with Sysmex, please feel free to contact the Contact Person. Sysmex may confirm your identity and other details before responding to your request. Sysmex will make its best effort to respond within a reasonable period.