Our Basic Policy on Customer Harassment

We believe that mutual respect for each other’s positions and dignity among our customers, business partners, and employees leads to building trust and delivering better value.
Based on this belief, we respond sincerely and promptly to legitimate opinions, requests, and feedback from our customers and business partners. We also consider it a vital responsibility to protect employee safety, physical and mental health, and a good working environment.
We regard behavior that harms employees’ personal integrity or dignity, as well as other behaviors or demands that are not socially acceptable, as customer harassment. We respond as an organization rather than leaving the matter to individual employees.
In such cases, we also respect the dignity and rights of customers, business partners, and all other parties, and respond appropriately and fairly.

We respectfully ask our customers and business partners to refrain from any behavior that harms employees’ personal integrity or dignity, as well as other behaviors or demands that are not socially acceptable.
When problems arise, we prioritize deepening mutual understanding through calm and rational dialogue.
We ask for your understanding of the purpose of this policy and your cooperation in building better relationships.

We prioritize ensuring employee safety primarily and respond appropriately and decisively according to the situation.
When an incident occurs, the relevant departments collaborate to verify the facts and respond as an organization. We also provide the necessary support for affected employees.
If a resolution through dialogue is possible, we strive to restore better relationships.
On the other hand, for malicious or serious cases, we may suspend or refuse further interaction in cooperation with the police, legal counsel, or other external specialists, depending on the situation.