Stakeholder Engagement

We engage in ongoing communication through sales and service and support activities, with the aim of instilling confidence in our customers and providing added value that exceeds their expectations. As a result, we earn high marks in customer satisfaction surveys.

• Established a 24/7 customer support center (separate contract required)
• Conducted customer satisfaction surveys
• Gathered feedback through VOC (Voice of the Customer), utilized in product development and quality improvements
• Convened user meetings to communicate accurate product knowledge
• Held scientific seminars (hybrid online/at-venue format)

• Quality and Safety Information
• Enhancing Customer Satisfaction
• Scientific Activities

To achieve sustainable growth, it is essential that we work on recruiting, developing, and deploying human resources, promoting diversity and inclusion, and creating a workplace that is comfortable, appealing and conducive to work, in line with our Long-Term Corporate Strategy 2033. We have set the engagement score on our corporate culture survey, as one of our sustainability targets, and we are undertaking initiatives to achieve this target.

• Conducted corporate culture surveys (dialogue according to the results of the engagement score)
• Instilled the corporate philosophy of the Sysmex Group and introduced an internal award system
• Configured a global internal reporting system
• Held council meetings between labor and management

• Increasing Enagagement
• Promotion of Diversity, Equity, and Inclusion
• Our Efforts toward Health Enhancement
• Compliance Promotion Structure
• Labor-Management Dialogue

We maintain ongoing dialogues to foster an understanding among business partners of Sysmex’s business direction and policies, as well as to build trust-based relationships. For suppliers, we are strengthening communication to realize a circular society, as well as establishing supply chain management in accordance with our procurement policy.

• Communication through open innovation and alliances with R&D partners
• Communication based on procurement policies/presentations
• Conducting CSR surveys of suppliers
• Holding meetings with sales distributors and visiting

• Supply Chain Management

Sysmex recognizes that IR activities are important to achieving sustainable growth and medium- to long-term increases in corporate value. We strive to disclose information proactively and quickly share internally the evaluations and requests that we receive in the course of dialogues with shareholders and investors, and to reflect this information in our management and IR activities. In recent years, we have incorporated and reinforced insights received from investors on improving capital efficiency and conducting rolling reviews of our mid-term management plan, reflecting these perspectives in our initiatives.

• Holding of the Ordinary General Meeting of Shareholders
  -Voting rights executed in writing or via the Internet
• Information disclosure
  -Proactively disclosed voluntary information such as operating performance by destination, type of business, and product type
• Dialogues with institutional investors and analysts
  -Held business results briefings and conference calls
  -Held IR meetings: Sysmex management visited the Americas, Europe, and Tokyo to engage in dialogues related to our long-term corporate strategy, mid-term management plan, business model, R&D, shareholder returns, sustainability, and other topics.
  -Holding of IR events: Each year we hold a technology presentation, in which people in charge of R&D divisions provide explanations about R&D progress. In addition, to foster a deeper understanding of our corporate strategy, business activities and ESG-related initiatives, we conducted facility and offices tours in Japan and overseas.
  -Held small meetings with outside directors
  -Dialogue aimed at enhancing corporate value: conducted discussions with three companies on the impact logic model based on the “Providing Value in the Healthcare Sector” section of the Integrated Report, and held ESG interviews on the linkage between materiality, strategy, and related indicators.
  -We provide English-language materials, including scripts, at each event.
• Dialogues with individual shareholders
  -Provided information through our shareholder newsletter and website
  -Orientation briefings for individual investors

• Investor Relations

We liaise and engage in dialogue with government agencies and international organizations with a view to the development of healthcare and the realization of a sustainable society. In addition, we communicate with society at large through activities aimed at meeting the needs of communities around the world, based on our Policy on Corporate Citizenship Activities and Philanthropy.

• Collaborated with government agencies and international organizations
• Participated in industry groups
• Engaged in Group corporate citizenship programs, including the Sysmex Gives Back Campaign (such as employee blood donations, environmental activities, helping to eradicate cancer, and support for pediatric patients and orphans, etc.)

• Improvement in Accessibility to Healthcare
• Transparency in Relationships with Medical Institution
• Corporate Citizenship Activities