Governance

Stakeholder Engagement

Communication with Stakeholders

Through proactive dialogue with stakeholders, we strive to forge better relations. In addition, by incorporating their expectations and requirements into our business activities we will enhance the effectiveness of our strategy and strive to realize a sustainable society.

Stakeholder	Society’s Requirement Related to Business	Main Dialogue with Stakeholders	Related Articles
Customers	Ensuring the quality and safety of products and services Enhancing customer satisfaction through products and services Stable supply Creating innovative products and services	Customer Support Center (for inquiries) Customer Satisfaction Survey Collection of the voice of the customer (VOC) Customer training/user meetings Scientific seminars Website/social media	Quality and Safety Information Enhancing Customer Satisfaction Enhancing Service and Support Scientific Activities
Employees	Ensuring long-term employment Fair treatment in accordance with employees’ achievements A workplace that enables employees to fulfill their potential Accepting diversity Providing opportunities for self-fulfillment and personal development	Corporate Culture Survey/mental health checkup Voluntary reporting system (survey on employee’s visions of career design) Diversity roundtable discussions Briefings and meetings to exchange views on the personnel system and human resource development system Internal reporting system Labor and management council	Accommodating Diverse Working Styles Promotion of Diversity and Inclusion Autonomous Career Development Our Efforts toward Health Enhancement Compliance Promotion Structure Labor-Management Dialogue
Business Partners	Fair and equitable dealing Synergistic growth through mutual trust and dedicated work	CSR surveys of suppliers Supplier visits Meetings with/visits to distributors Training sessions for suppliers	Supply Chain Management
Shareholders and Investors	Ensuring sound and transparent management Commitment to reliable and innovative management Maintaining sustainable growth potential Finding a balance between the sustainability of the company and society Active information disclosure (transparency)	General meetings of shareholders and social events for shareholders Technology presentation for institutional investors and analysts Orientation briefings/company tours for individual investors Business results briefings Conference calls Investor visits	IR Information
Society	Contributing to advances in the field of healthcare and the development of a healthy society Helping resolve issues facing local communities Reducing environmental burdens through business activities Encouraging employees to get involved in corporate citizenship activities	Collaboration with government agencies and international organizations Participation in industry groups Participation in local communities	Improvement in Accessibility to Healthcare Transparency in Relationships with Medical Institution Corporate Citizenship Activities

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