Sysmex provides medical instruments that are closely connected with people’s lives. For this reason, we have in place call centers for customer service contacts staffed with highly knowledgeable, dedicated staff that operate around the clock, 365 days a year*1.
In Japan and at our regional headquarters overseas, we provide call center support to our customers. We also operate the Sysmex Network Communication Systems (SNCS*2), which provides real-time monitoring and remote maintenance.
- A separate agreement is required.
- SNCS is a support service for the online provision of remote instrument maintenance and quality control by connecting the Customer Support Center and customers’ products via an online network.