Responsible Provision of Products and Services
Appropriate Disclosure of Information Regarding Products and Services
Quality and Safety Information
Sharing Customer Feedback within the Group
A direct link exists between a manufacturer’s ability to provide safe, quality products and the trust it engenders.
Sysmex established the Vigilance Division to field the various inquiries it receives from outside the Company, as well as to investigate and analyze the information it receives; share this information with the design, manufacturing and other divisions; and improve quality. In addition, we have put in place a structure for incorporating this information in the next generation of new products.
Product Quality and Vigilance Control System
Recall and Repair Information Posted on Our Website
Sysmex posts information about product recall and repair on its website under “Important Product Notices”.
Working Aggressively to Stamp out Counterfeit Reagents
To assure accurate testing results, Sysmex asks its customers at healthcare facilities to use Sysmex branded instruments and reagents together. In recent years, however, reagents whose names and container shapes have been disguised to look like Sysmex reagents have been found in circulation in some areas. The use of such counterfeit reagents cannot guarantee the reliability of testing results and, in some cases, can be harmful to patients' health.
For this reason, Sysmex continuously monitors markets for counterfeit reagents. When they are discovered, we work with local government institutions and judicial organs to ensure the swift and thorough enforcement of our intellectual property rights. We also caution medical institutions against the use of counterfeit reagents by placing advertisements in newspapers.