Global Network
Listening to the voices of customers through our global network.
Reaching out to our customers through a global network of operations, Sysmex meets their expectations by offering quality products and fine-tuned, after-sales support.
Drawing upon the collective strength of the Group - Our global network
Through sales and support bases around the world, Sysmex has established a regional sales and support network which is optimized for each market.
As a comprehensive diagnostics supplier, we have created an integrated business which encompasses R&D, production, sales, and after-sales support to provide products and services to our customers in over 170 countries throughout the world.
We manufacture reliable instruments in Japan under the most rigorous quality control procedures, and we conduct reagent production globally to ensure a sustainable supply of products to customers.
We fulfill what we believe to be the manufacturer's responsibility in all aspects from sales to after-sales support and academic services to gain the confidence of each and every one of our valued customers around the world.
Solely for the benefit of customers - After-sales support
A global supplier of quality products, Sysmex also provides expertise in after-sales support, establishing a support structure which caters to the specific demands of each market.
In Japan, our customer support centers assist customers around the clock, 365 days a year. Our experienced staff offers expert trouble-shooting and responds to academic inquiries.
We also have call centers in the US, China, and Germany, thus ensuring stable operation of their customers' instruments.
Monitoring customers' instruments in real time - Network support service
SNCS (Sysmex Network Communication Systems) is our online support service that provides remote maintenance and quality control of instruments for customers by connecting our customer support centers with their instruments. This brand new service offers value-added support activities, such as failure prevention and customized support for individual usage.
Sponsoring scientific seminars to provide the latest academic information
With a view towards sharing the latest information and trends in hematology, which is one of our core businesses, Sysmex has sponsored an annual scientific seminar in Japan since 1978, playing host to a great number of doctors and clinical technologists. We now also run seminars and symposiums in many countries around the world. We also publish the academic materials such as "Sysmex Journal International".
Bussiness ActivitiesResearch and Development
