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The "Touch de Tsuzukeru Kenko Nisshi (Health Journal on a Touch Screen )" developed by Sysmex, is a service that allows users to examine their health condition on their own. At the three stores which have started to provide this service, Segami, in additon to installing the system, also held regular health counseling sessions. At the sessions, customers had the opportunity to actually use the system, allowing the company's staff to obtain feedback from customers and discuss how to conduct counseling based on examination results. During this trial period, staff received many messages from customers expressing gratitude for the service and other positive feedback. Accordingly, the company decided to embark upon the full-scale introduction of the system and start the service.
Along with the launch of the self-medication support service, Segami will increase its focus on the development of human resources who can provide customers with health guidance. This will enhance its counseling capability, and assist it in achieving the aim of being a company which contributes to local communities through improving mental and physical health. The "Health Journal on a Touch Screen" service makes it simple for local customers to examine their own health at drug stores. If they have any concerns about the examination results, they may seek professional advice from pharmacists or other specialist salespersons at the stores.
Sysmex and Segami will expand this service into areas from Kanto to Kyushu over the course of this fiscal year. They also consider gradual expansion of their services into more stores with a view toward expansion to cover those operated under the Cocokara Fine Group. |