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How do you market your products and provide your services? |
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In Japan, we maintain seven branches and 13 sales offices nationwide, which make up the industry’s most comprehensive marketing services network in Japan.
Overseas, we have established subsidiaries in more than 25 countries that supply products tailored to local healthcare needs, expanding our global presence. Please visit "Subsidiaries, Associated Foundation" for details.
We are in the process of building up sales and support networks in Latin America, Eastern Europe and Africa. We have established our own sales and support network in all of the emerging economies known as BRIC’s.
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In how many countries do you market Sysmex products? |
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Our products are used in over 160 countries all over the world. |
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What alliances do you maintain with overseas enterprises? |
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In 1995, we started marketing coagulation reagents made by Dade International (presently Siemens) of the US. Under this mutually complementary alliance, we supply our coagulation analyzers, one of our areas of strength, to Siemens, and they in turn supply their reagents to us. Because Siemens' strength is in reagents for coagulation, our alliance puts us both in the number one slot in our respective global markets.
In 1998, we signed a long-term global alliance with F. Hoffman La Roche of Switzerland, covering a range of issues from sales collaboration for hematology(blood cell counts) analyzers to joint product development. Under this agreement, Roche markets our hematology analyzers in Europe and Oceania.
In 1998, we entered into a distribution agreement with UK-based Malvern Instruments Ltd. in the field of particle analysis. In 2003, we reached agreements with the reagent division of US-based Bayer Healthcare LLC for the supply and distribution of our urine-related products in the US, and with Bio-Rad Laboratories, Inc., also of the US, to sell their diabetes test products in Japan. Through these global alliances, as well as our own marketing and service
network, we hope to expand our market share.
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What makes your services and support different from competitors'? |
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The Sysmex Group, including our overseas subsidiaries, provides an extensive global service and support network.
In Japan, the Customer Support Center responds to inquiries around the clock, 365 days a year. Knowledgeable specialists answer questions not only about instruments and reagents, but also about scientific matters. Sysmex operates call centers in Japan, the United States, China, Germany and Singapore, and dispatches service engineers to customer premises as necessary.
The Sysmex Network Communication Systems (SNCS) is a support service that connects the Customer Support Center and customers' products via the web for the online provision of remote instrument maintenance and quality control. The SNCS is used by many customers and has earned a strong reputation.
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