SYSMEX CORPORATION

In Japan, we maintain seven branches, one metropolitan area service center and 12 sales offices nationwide, which make up the industry’s most comprehensive marketing services network in Japan.

Overseas, we have established subsidiaries in more than 30 countries that supply products tailored to local healthcare needs, expanding our global presence. 

We are in the process of building up sales and support networks in Latin America, Eastern Europe and Africa. We have established our own sales and support network in all of the emerging economies: BRICs, ASEAN and EMEA*.
Please visit "Subsidiaries, Associated Foundation" for details.

*EMEA: Eastern Europe, Middle East, Africa and Russia

In 1995, we started marketing coagulation reagents made by Dade International (presently Siemens) of the US. Under this mutually complementary alliance, we supply our coagulation analyzers, one of our areas of strength, to Siemens, and they in turn supply their reagents to us. Because Siemens' strength is in reagents for coagulation, this alliance puts us both in the number one slot in our respective global markets. 

In 1998, we signed a long-term global alliance with F. Hoffman La Roche of Switzerland, covering a range of issues from sales collaboration for hematology(blood cell counts) analyzers to joint product development. Under this agreement, Roche markets our hematology analyzers in parts of Europe and Oceania. 

We reached agreements for the supply and distribution of our urinalysis products with the reagent division of US-based Bayer Healthcare LLC (USA) in 2003, and with a major player in microbiology analysis, bioMerieux (France), in 2007.

In addition, we are providing automated hematology analyzers for animals on an OEM basis to IDEXX Laboratories, Inc., leading provider of diagnostics for pets and other animals.

Through these global alliances, as well as our own marketing and service network, we hope to expand our market share.

The Sysmex Group, including our overseas subsidiaries, provides an extensive global service and support network.

In Japan, the Customer Support Center (CSC) responds to inquiries around the clock, 365 days a year.  Knowledgeable specialists answer questions not only about instruments and reagents, but also about scientific matters.  Sysmex operates call centers in Japan, the United States, China, Germany and Singapore, and dispatches service engineers to customer premises as necessary. 

The Sysmex Network Communication Systems (SNCS) is a support service that connects the CSC and customers' products via the web for the online provision of remote instrument maintenance and quality control.  The SNCS is used by many customers and has earned a strong reputation. 

Please visit our "Virtual Tour" for details.