Responsible Provision of Products and Services
Establishing a Stable Supply Structure
Being a manufacturer of healthcare products, Sysmex sees its mission as providing a stable supply of indisputably high-quality products and services. To fulfill this mission, we pay careful attention to quality control at every stage, from raw material procurement to final inspection when products are shipped.
We operate four instrument factories in Japan (i-Square, Kakogawa Factory, Sysmex RA and Sysmex Medica) and one overseas (Sysmex Partec), as well as two domestic reagent factories (Ono Factory and Seishin Factory) and eight in other countries (Sysmex Reagents America, Sysmex Europe, Jinan Sysmex, Sysmex Wuxi, Sysmex Brazil, Sysmex France, Sysmex Asia Pacific and Sysmex India). With these facilities, we have created a supply structure to meet customer needs. Furthermore, we use multiple business partners for procurement, a proactive approach both for pursuing cost efficiencies and providing a backup system.
Response in Times of Disaster (BCP)
Almost every year, disasters hit worldwide and great many people were killed and a huge damage on the local and world economies were experienced. In the past 30 years, (1984 – 2013), more than 247 million people were killed and more than US$2.4 trillion was lost in damages. Earthquakes and other large-scale natural disasters occur frequently in Asia, a situation that calls for disaster preparedness and quick response when disaster strikes.
Our disaster preparedness measures related to reagents include stepping up overseas production and hedging risk by diversifying our suppliers of key raw materials. We have also set up a mutual supply system between our factories to use in times of emergency and secured alternative transportation routes. We have created an internal BCP manual on product supply and conduct simulation training.
Just after the earthquakes in Kumamoto occurred in April 2016, we set up a product supply countermeasures headquarters that quickly ascertained the status of all suppliers, determined the degree of impact on our product suppliers and worked rapidly to select alternative products. As a result, there was no impact on our production plan.
Responding to Demand Increases
Expanding Factories and Installing Equipment in Preparation for a Rise in Global Demand
Sysmex works to respond swiftly to changes in global demand for its instruments and consistently ensure a stable supply of its products. To achieve these goals, we maintain appropriate inventory levels of each product at each location, ensure that inventories are located near their markets, and communicate with local subsidiaries to accurately determine the demand status.
We are also building new factories and expanding equipments in anticipation of further demand growth. The reagent factory in the United States we are currently expanding is scheduled to commence full-scale production in fiscal 2017, expanding production capacity to around 1.8 times its former level. We are also setting Sysmex Asia Pacific as our regional distribution hub, in a further effort to ensure stable supply.
We will continue improving production lines and logistics to ensure a stable supply of products to meet global demand.