Responsible Provision of Products and Services
Appropriate Disclosure of Information Regarding Products and Services
Quality and Safety Information
Sharing Customer Feedback on Product Quality and Safety within the Group
At Sysmex, information on product quality and safety is centrally controlled at the Vigilance Division. This division investigates and analyzes such information from customers, and feeds their analysis results to relevant customers while also sharing them with design, manufacturing and other related functions, so that these findings may be applied to quality improvement and product development.
Product Quality and Vigilance Control System
Collection and Repair Information Posted on Our Website
Sysmex posts information about product collection and repair on its website under "Important Product Notices".
Working Aggressively to Stamp out Counterfeit Reagents
To assure accurate testing results, Sysmex asks its customers at healthcare facilities to use Sysmex branded instruments and reagents together. In recent years, however, reagents disguised as Sysmex reagents have been found in circulation in some areas. The use of such counterfeit reagents cannot guarantee the reliability of testing results and, in some cases, can be harmful to patients' health.
Sysmex continuously monitors markets for counterfeit reagents. When they are discovered, we work with local government institutions and judicial organs to ensure thorough enforcement. We also caution medical institutions against the use of counterfeit reagents by placing advertisements in newspapers.