Responsible Provision of Products and Services
A recent spate of issues involving product quality and recalls have drawn attention to society’s demands for product and service quality and safety. Furthermore, in recent years the scope of corporate responsibility has expanded to encompass the entire supply chain, including business partners.
Against this backdrop, it is growing ever more important for companies to build long-term trust-based customer relationships by complying with laws and regulations, paying thorough attention to product and service quality and safety, engaging in measures to enhance customer satisfaction and ensure appropriate disclosure, and supplying products in a stable manner. To achieve these aims, companies are being called upon to work with their business partners to provide responsible products and services that earn customers’ trust.
Since establishment, Sysmex has made it a priority to instill trust and confidence among its various stakeholders, including customers and business partners. As a company whose business is in the healthcare sector and is thus closely linked with human life and health, we recognize that ensuring product and service quality and safety and providing appropriate disclosure are of utmost importance.
Specifically, we have created a global quality management system, through which we are consistently striving to maintain or increase quality levels. As initiatives to enhance customer satisfaction, we offer services and support that are closely tailored to customers’ needs, employ a framework we call “Voice of Customer (VOC)” to incorporate customer input into our product development and quality improvements, and provide the most recent scientific information. Furthermore, as a company developing its business globally we are reinforcing our systems for delivering a stable supply of products, promoting CSR-considerate procurement activities and aiming to grow in a sustainable manner in tandem with our business partners.
Going forward, we will continue striving to earn the trust of our stakeholders and instilling confidence by offering responsible products and services.